Shipping policy

# Shipping Policy

We aim to provide a smooth, reliable, and convenient delivery experience to our customers across Pakistan.

### Order Processing

All orders are processed within **1–2 business days** after order confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

### Delivery Time

Estimated delivery time is **3–5 business days** for major cities in Pakistan. Deliveries to remote or rural areas may take **5–7 business days**.

### Shipping Across Pakistan

We deliver nationwide across Pakistan through trusted courier partners. Delivery availability may vary for certain remote locations.

### Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your order. Promotional free shipping may be offered from time to time.

### Cash on Delivery (COD)

**Cash on Delivery (COD)** is available on eligible orders across Pakistan. Customers are requested to provide accurate contact and delivery details to avoid delays.

### Order Tracking

Once your order has been dispatched, tracking details may be shared via **SMS, WhatsApp, or email**, depending on availability.

### Delivery Attempts

Our courier partner may contact you before delivery. Please ensure that your phone number and shipping address are correct and that someone is available to receive the parcel.

### Incorrect or Incomplete Address

We are not responsible for delivery delays caused by incorrect or incomplete shipping information provided by the customer. Please review your details carefully before placing your order.

### Delayed Deliveries

Occasionally, deliveries may be delayed due to weather conditions, public holidays, courier issues, or other circumstances beyond our control. We will do our best to assist you in such situations.

### Damaged or Incorrect Parcel

If you receive a damaged or incorrect product, please contact our customer support team as soon as possible with your **order details and relevant photos/videos** so we can review the issue and assist you accordingly.

Thank you for shopping with us. We appreciate your trust and look forward to delivering your order safely and efficiently.